Shipping + Returns
All of our jewelry is made just for you. Please allow 3-5 business days for orders to to be fulfilled. You will receive a shipping confirmation email when your order is processed.
We want to make sure you are as happy with your jewelry as possible. That's why we offer returns and exchanges within 30 days of your item's delivery. We offer free shipping on domestic orders over $75. Please note, we cannot offer exchanges on international orders but we do accept returns. Email us at email@example.com to start a return. We will send you a return label. Once we receive your return in the mail we will reimburse you for your purchase minus the $4.90 shipping fee. The shipping fee is non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are non-returnable
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We have decided to make it simpler by only doing returns. Please return your items and when you're ready, you can make your next purchase.
Please note: the recipient will be liable for any local duty, tax and/or other import costs on orders placed outside of the US. Any potential fees are out of our control. If the address is put in wrong, House of Hoft is not responsible. Please double check that you have input the correct address.
For information on delivery status, please contact the courier. Shipping will be debuted from any returns or exchanges.
Duties + Taxes
Orders shipped to countries outside of the US may incur duties and taxes which are applied by customs. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer. Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to House of Hoft in order to receive a refund.
Refunds will only be issued once return orders have been received. Please contact your local customs office for more information regarding taxes and duties payable in your region.